Last updated: September 2026
Try Before You Buy
Before requesting a plan, every customer can test Strevio with a 24-hour free trial — no credit card required. We strongly recommend using it to confirm channel access, streaming quality, and device compatibility before requesting a plan.
Digital Subscriptions and Refunds
Strevio subscriptions are digital products. After you request a plan, we verify your request and send you a secure payment link; once paid, we email your streaming credentials and access begins as soon as you use them. Because of this, and because the free trial exists specifically to let you verify the service beforehand, we do not offer refunds once login credentials have been issued and used to access the service.
This policy is standard across digital streaming subscriptions and helps us keep pricing low for all customers by preventing abuse of the refund process.
When You Are Entitled to a Refund
We will issue a full refund in the following cases:
- Non-delivery: you paid but never received working credentials within 24 hours, and our support team could not resolve it.
- Duplicate charge: you were billed more than once for the same order.
- Service failure on our end: credentials were issued but never functioned due to a fault on our side, and our support team was unable to fix the issue within a reasonable time.
To request a refund under any of these conditions, contact our support team with your order details within 7 days of payment. We aim to respond to all refund requests within 48 hours.
What a Refund Does Not Cover
- Buffering or connection issues caused by your own internet connection or device
- Change of mind after successfully using the service
- Partial use of a longer subscription period (plans are not prorated for early cancellation)
How Refunds Are Processed
Approved refunds are issued to your original payment method (Stripe or PayPal, whichever you used) within 5–10 business days. We do not offer cash, credit, or alternative payment refunds.
Questions
If anything here is unclear, or you believe your situation qualifies for a refund, reach out to our support team before requesting a plan or immediately after — we’re happy to help.